Senior Voip Support Engineer

Role: Sr.VOIP Support Engineer -Unified Communication

Experience: 2-5 Years

Location: Chennai

Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication.

JD:

Key Responsibilities:

· Provide L2/L3 technical support for VoIP systems (PBX, SIP, RTP, SBCs, etc.).

· Troubleshoot and resolve complex VoIP and network-related issues, including call quality, call routing, and latency problems.

· Perform SIP trace analysis and packet captures to investigate and resolve call failures.

· Configure, Maintain, Optimize and monitor VoIP infrastructure, including Asterisk, FreePBX, Kamailio/ OpenSIPs or similar platforms.

· Administer and configure Session Border Controllers (SBCs), IP phones, gateways, Soft Switch and softphones.

· Implementation and Support AI-driven voice solutions (speech-to-text, voice bots, IVR autom...