Senior WFM Lead: Capacity, Forecasting & Scheduling

A leading customer experience management firm is seeking a Senior Workforce Manager responsible for directing and supervising the Workforce department. The role includes managing capacity planning, resource management, and forecasting, along with leading teams to execute WFM strategies. The ideal candidate will have a post-secondary degree and extensive experience in a service-oriented industry, particularly in a workforce management role. Excellent analytical and decision-making skills are essential, and the position is full-time based in Manila.
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