Job Description
Job Description
JOB DUTIES AND RESPONSIBILITIES
Undertake Assigned Calls/ transactions and ensure compliance to quality regulations and maintain effective relationships with clients within timelines. Coordinate with internal and external clients and provide assistance on phone and resolved all queries. Ensure optimal level of customer services and collaborate with clients, for all requests. Maintain knowledge on all Mortgage , technical information and resolve all issues in transactions and perform correction where require. Administer and collect metrics on processes and data points to improve all processes. Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports. Monitor all data entry operations and ensure compliance to timeframe. Work cohesively in a team, share knowledge , support and train on the job, ensure and maintain effective professional relationships with staff. Comply and Perform quality check assessment on all processes of various associates. Coordinate with team members and ensure achievement of all team objectives and goals. Analyse all issues of internal and external clients and provide resolutions for same. Manage everyday work activities as assigned by the supervisor appropriately. and perform any other task assigned at work.
Interpersonal skills:
Voice Trained, Neutral oral and written communication skills. Prior record in BPO, Mortgage process, Finance background is a plus Good track record of task execution, performance and accomplishments Ability to work effectively with staff and external clients and organization. Motivated and required to work with US/UK based clients in different time- zones on shift timings (including night shift)
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