Job Description

Job Description

JOB DUTIES AND RESPONSIBILITIES 

  • Undertake Assigned Calls/ transactions and ensure compliance to quality regulations and maintain effective relationships with clients within timelines.

  • Coordinate with internal and external clients and provide assistance on phone and resolved all queries.

  • Ensure optimal level of customer services and collaborate with clients, for all requests.

  • Maintain knowledge on all Mortgage , technical information and resolve all issues in transactions and perform correction where require.

  • Administer and collect metrics on processes and data points to improve all processes.

  • Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.

  • Monitor all data entry operations and ensure compliance to timeframe.

  • Work cohesively in a team, share knowledge , support and train on the job, ensure and maintain effective professional relationships with staff.

  • Comply and Perform quality check assessment on all processes of various associates.

  • Coordinate with team members and ensure achievement of all team objectives and goals.

  • Analyse all issues of internal and external clients and provide resolutions for same.

  • Manage everyday work activities as assigned by the supervisor appropriately.

    • and perform any other task assigned at work.


    Interpersonal skills:

  • Voice Trained, Neutral oral and written communication skills.

  • Prior record in BPO, Mortgage process, Finance background is a plus

  • Good track record of task execution, performance and accomplishments

  • Ability to work effectively with staff and external clients and organization.

  • Motivated and required to work with US/UK based clients in different time- zones on shift timings (including night shift)

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application