Job Description
Join a team of the top 1%.
We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while working in collaborative environment with the latest technologies.
Server Analyst /Linux Server Administrator - Nearshore (Mexico)
**Location**: Nearshore - Mexico, Brazil, Costa Rica, Argentina, Chile, Columbia
**Must-Have**:
**Proficiency in English Language is a must (Level**: B2/C1/C2, Speaking/Writing skills)
Experience range between 6-10 years in the relevant IT industry.
This position requires an associate degree in Computer Science, Information Technology, IT Engineering, or a related technical field or equivalent work experience.
**Essential Duties and Responsibilities**:
Provide detection and response to system events and incidents within the network
Analyze system events and incidents; mitigate events
Analyze potential vulnerability points
Monitor workflows in batch job scheduling system or database integration tool based on customer requirements
Deploy new code to external website; triages, troubleshoot, resolve or escalate issues
Coordinate issue resolution and communication for system events and incidents outside traditional business hours
Identify system / business process affected by outages; determines impact; update information in database
Provide Service Desk support outside traditional business hours
Stay current on the latest industry technologies, trends and strategies relating to system event management and services
Initiate and coordinate conference bridges used for troubleshooting system issues during off hours. Ensure that all appropriate parties are notified and included
Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise
Complete work in a timely and accurate manner while providing exceptional customer service
Other duties as assigned.
**Qualifications**:
Working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability and clustering) is necessary.
Working knowledge of WANs, LANs, routing protocols, SNMP, Internet Protocol Suites and Cisco networking equipment is preferred. Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred.
SAP troubleshooting experience is beneficial.
Knowledge of Change Management and Incident Management terms, procedures and objectives is preferred; ITIL preferred.
Problem management skills, with the ability to perform root cause analysis to proactively identify problems and prevent future incidents are needed.
Knowledge of Hybris and AWS preferred.
Ability to build business relationships across departments and at all levels of the organization is essential.
The ability to work both independently and within a team is necessary.
Attention to detail with the ability to learn and adapt quickly is vital.
Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
This position requires excellent communication and interpersonal skills.
The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
**Educational Requirements**:
This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
EEO
Accolite is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion or belief, color, ethnic or national origin, marital or domestic relationship, sexual orientation, gender identity, age, citizenship, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Accommodation
We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while working in collaborative environment with the latest technologies.
Server Analyst /Linux Server Administrator - Nearshore (Mexico)
**Location**: Nearshore - Mexico, Brazil, Costa Rica, Argentina, Chile, Columbia
**Must-Have**:
**Proficiency in English Language is a must (Level**: B2/C1/C2, Speaking/Writing skills)
Experience range between 6-10 years in the relevant IT industry.
This position requires an associate degree in Computer Science, Information Technology, IT Engineering, or a related technical field or equivalent work experience.
**Essential Duties and Responsibilities**:
Provide detection and response to system events and incidents within the network
Analyze system events and incidents; mitigate events
Analyze potential vulnerability points
Monitor workflows in batch job scheduling system or database integration tool based on customer requirements
Deploy new code to external website; triages, troubleshoot, resolve or escalate issues
Coordinate issue resolution and communication for system events and incidents outside traditional business hours
Identify system / business process affected by outages; determines impact; update information in database
Provide Service Desk support outside traditional business hours
Stay current on the latest industry technologies, trends and strategies relating to system event management and services
Initiate and coordinate conference bridges used for troubleshooting system issues during off hours. Ensure that all appropriate parties are notified and included
Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise
Complete work in a timely and accurate manner while providing exceptional customer service
Other duties as assigned.
**Qualifications**:
Working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability and clustering) is necessary.
Working knowledge of WANs, LANs, routing protocols, SNMP, Internet Protocol Suites and Cisco networking equipment is preferred. Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred.
SAP troubleshooting experience is beneficial.
Knowledge of Change Management and Incident Management terms, procedures and objectives is preferred; ITIL preferred.
Problem management skills, with the ability to perform root cause analysis to proactively identify problems and prevent future incidents are needed.
Knowledge of Hybris and AWS preferred.
Ability to build business relationships across departments and at all levels of the organization is essential.
The ability to work both independently and within a team is necessary.
Attention to detail with the ability to learn and adapt quickly is vital.
Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
This position requires excellent communication and interpersonal skills.
The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
**Educational Requirements**:
This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
EEO
Accolite is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion or belief, color, ethnic or national origin, marital or domestic relationship, sexual orientation, gender identity, age, citizenship, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Accommodation
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