Server Management Operations Service Senior

**We help the world run better**
**What you'll do**
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.
As Operations specialist you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA’s
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- MIS reporting
- Handling the OnCall duty and weekend support
- Able to coordinate and orchestrate the work between the teams.
- Strong collaboration with other units within and outside Enterprise Cloud Service units
**What you bring**
**Preferred skills**:
- ...