Job Description
1. Team Leadership & Operational Oversight
- Manage and schedule a rotating team of service engineers (day/night/weekend shifts)
- Conduct onboarding, training, and upskilling programs for L1–L3 engineers
- Perform regular performance reviews, mentoring, and coaching
- Lead daily stand-ups and weekly operations sync meetings
2. Server Hardware Operations
- Supervise installation, commissioning, and decommissioning of rack, blade, and GPU servers
- Oversee preventive maintenance (PM) and break-fix procedures across all hardware platforms
- Lead critical hardware incident investigations and Root Cause Analyses (RCA)
3. Firmware, BIOS & BMC Management
- Coordinate batch firmware upgrades via tools such as SeaChest, IDRAC, Redfish, or APIs
- Maintain firmware compliance logs and version control documentation
- Interface with vendor support for RMA and escalation
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