Job Description

Description

:
  • At least 1 to 2 years of experience specifically working in Server L1
  • Sound knowledge on AD, DHCP,DNS Proxy, Zimbra Mail server ,Symantec Endpoint Server.
  • Should working in ITIL format certification will added advantage.
  • Excellent communication skills, should be able to speak in English language

    • Job Responsibilities :

  • Sound knowledge in Active directory , User Management, DNS ,DHCP and other windows server management.
  • Sound knowledge in Proxy Management and Zimbra Mail server Management.
  • Ensure perform WSUS Patch Management activity and Symantec Antivirus update Activity.
  • Vender Coordination and problem resolving attitude.
  • Problem solving Capability in IBM, HP and Dell and other vendors Servers, laptop/ desktop Hardware.
  • Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
  • Acknowledge the tickets, resolve the issue remotely
  • Allocate appropriate category ,Classify the tickets as per Severity and Impact
  • Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.
  • Allocate the ticket to the respective support groups and track the ticket for closure
  • Recording, tracking, and updating incident ticket information in the service desk tool.
  • Ensure activity details are updated in the tool by the respective support groups.
  • Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope.

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