Job Description
Manage and nurture relationships with hospitals, clinics, and healthcare systems as the primary service sales contact.
Develop and implement tailored account strategies to meet customer-specific service needs and business potential.
Conduct regular account reviews, focusing on service sales KPIs, uptime, SLA adherence, and customer satisfaction.
Identify and develop upsell opportunities for service contracts, extended warranties, maintenance packages, and digital service offerings.
Collaborate closely with Head of Service - Medical Technologies and Regional Service Delivery Coordinators to align commercial proposals with operational capacity.
Partner with Regional Sales Managers and Sales Account Managers for point-of-sale (POS) service contracts.
Proactively present value-added services and service products that increase equipment lifetime, workflow efficiency.
Track service contract performance metrics, renewal cycles, consumption behavior, device uptime, and regulatory compliance.
Prepare and deliver periodic performance reports to customers and internal stakeholders.
Maintain accurate CRM documentation for service sales pipelines and account histories.
Support the preparation of service-related tender documents in coordination with Sales and Service leadership.
Ensure proposals comply with regulatory requirements, pricing guardrails, and profitability targets.- Support organizational initiatives related to customer satisfaction, service quality, and digital tools adoption.
Bachelor's degree in Engineering, Business Administration, Healthcare Management, or related field.
5+ years of experience in account management, customer service, or sales within the healthcare or medical-technology sector.
Experience managing healthcare-related accounts and working with clinical stakeholders is strongly preferred.
Strong communication and interpersonal skills for interacting with medical and administrative teams.
Excellent organizational and multitasking abilities; able to manage multiple accounts and service cycles simultaneously.
Understanding of healthcare regulatory environment, service KPIs, EHR/health IT systems, and device service workflows.
Analytical skills to interpret service data and identify improvement opportunities.
Customer-oriented mindset with a proactive approach to problem-solving.- Candidates residing in İstanbul or Ankara will be considered.
- Our client is a recognized leader in ophthalmology, known for innovation, quality, and strong partnerships with healthcare professionals.
- A key role with high ownership and visibility within a global healthcare organization.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application