Job Description

Job Summary

We are looking for an experienced Service Account Manager – HVAC to manage key service accounts and lead post-installation service operations in the Kolkata region. The role requires strong expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts.

Key Responsibilities

Service & Account Management

  • Manage end-to-end service delivery for assigned HVAC service accounts, including AMC, O&M, and break-fix contracts.
  • Act as the single point of contact for key customers, ensuring timely resolution of service issues and escalations.
  • Build and maintain long-term customer relationships to enhance retention and repeat business.
  • Ensure compli...

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