Job Description

The Opportunity

:

As a Service Account Manager, you will be responsible for managing a portfolio of 20-30 Platinum (Tier 4) Recruitment Partners (RPs), providing them with end-to-end service and support. As a single point of contact for your accounts’ customer service needs, your goal is to provide timely and impactful resolutions of escalated issues while fostering a positive business relationship. You will do this through proactive account and application level analysis, and by educating your accounts on how best to leverage ApplyBoard products and services. You will also use your close relationship with key accounts to serve as a voice for our customers, providing regular feedback and contributing to strategic discussions that impact our business.

What you will be doing everyday:

Customer Relationship Management

  • Be a single point of contact with the assigned RPs, providing dedicated, real-time support through their preferred channel(s) (i...

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