Job Description
Job Summary: Senior Manager Service Business Operations The Service Contracts function in the International Business Excellence organization plays a critical role ensuring our customers have uninterrupted access to our support and services. The Service Contracts Specialist is the entry level role for the Contracts function where you will help the organization meet our service revenue objectives and ensure flawless execution of our service renewals.
Responsibilities
+ Assists with inbound customer inquiries about their service contracts. Engages in outbound follow up for customer pending actions on contracts.
+ Becomes well versed in and can effectively educate customers on service contracts business practices, the different core Omnicell Service offers and common questions about the contracts quoting to invoicing workflow.
+ Assist with install base, contract coverage and consolidation, and related data for completing service cont...
Responsibilities
+ Assists with inbound customer inquiries about their service contracts. Engages in outbound follow up for customer pending actions on contracts.
+ Becomes well versed in and can effectively educate customers on service contracts business practices, the different core Omnicell Service offers and common questions about the contracts quoting to invoicing workflow.
+ Assist with install base, contract coverage and consolidation, and related data for completing service cont...
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