Service Admin

Overview

The After sales Admin provides essential support to the after sales department, ensuring smooth coordination between service, parts, and customer relations.

This role is key to maintaining operational efficiency and enhancing customer satisfaction.

Responsibilities

• Prepare and process service documents (e.g., job orders, service invoices, warranty claims)
• Encode transactions into the dealership or service management system (DMS)
• Maintain accurate records of service history, parts usage, and customer interactions
• Coordinate with service advisors, technicians, and parts personnel for job updates
• Monitor inventory levels of consumables and request replenishment
• Assist in generating reports (e.g., service revenue, customer feedback, warranty claims)
• Schedule service appointments and follow up on pending jobs or parts
• Support customer communication for service reminders, satisf...