Service Administrator

The Opportunity

The Service Administrator plays a critical role in ensuring efficient, accurate, and customer-focused service operations. This position is responsible for building and managing the tools, processes, and practices that enable timely and precise service repair quotations and seamless execution of service work.

The Role

• Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
• Development of tools and database, not limited to:
• Business System Quote standards
• Customer Quote Template development
• Labour Times Resource database
• Parts look-up process
• Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
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