Service Adviser

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, a...