Service Advisor

The HeavyIron Group is seeking an experienced Workshop Advisor to join our growing heavy mechanical business based in Edinburgh, South Australia. This is a pivotal role within our workshop, acting as the key link between customers, technicians, and management to ensure smooth job flow, high-quality workmanship, and exceptional customer service.

Working closely with the Service Manager the Workshop Advisor supports daily workshop operations through job coordination, customer communication, and technical assistance, while maintaining a strong understanding of mechanical processes.

Position Overview

The Workshop Advisor plays a critical role in coordinating workshop activities, supporting technicians, and managing customer communication throughout the repair process. This position ensures jobs are accurately scoped, scheduled, and completed efficiently while maintaining HeavyIron Group’s quality, safety, and service standards.

Key Responsib...