Service Advisor

DESCRIPTION

We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignment...