Service Advisor

This position is located at Walker Buick GMC

Summary

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers.  By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Responsibilities

• Greet every service customer in a friendly, professional and courteous manner


• Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway


• Use prescribed service tools in a manner that will increase customer satisfaction and service sales


• Menus must be presented to each customer


• Determine customer’s repair needs through a series of “open ended” questions and write a repair order to correct customer’s concerns


• Check each vehicle that arrives for service for open recalls

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