Job Description
Job Overview
Summary/Objective The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.
Essential Functions Schedules service appointments; obtains customer and vehicle data prior to arrival when possibleGreets customers promptly in a polite and friendly manner, conducts telephone transactionsWrites up customers' vehicle problems accurately and clearly on the repair orderTest drives the vehicle with customer as needed to confirm the problemRefers to service history, inspects vehicle, and recommends additional needed serviceAdvises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specificationsProvides a complete and accurate written cost estimate for labor and parts and establishes a promised time
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