Job Description

SMS Equipment is seeking a detail-oriented and proactive Service Advisor to join our team. In this role, you’ll be responsible for the work order process and efficiently triaging customer calls. This position requires strong organizational skills, exceptional communication abilities, and a customer centric approach. The Service Advisor will collaborate with various internal and external stakeholders to ensure smooth workflow and exceptional service delivery.

Work Location: Edmonton, AB.
Salary: $90,000 - $110,000 annually.
Work Arrangement: Fixed on site – working 5 days per week from the office.
Schedule: Monday to Friday.


What You'll Do

  • Manage end‑to‑end work order processing, including receiving, reviewing, prioritizing, and assigning work orders.

  • Schedule and dispatch technicians efficiently, considering skills, availability, geography, and workload balance.

  • Maintain accurate da...

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