Service Advisor

Our Service advisors are highly valued members of the team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer's expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:

• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Manage all service telephone, email and walk-in enquiries.
• Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
• Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
• Ensure...