Service Advisor

Service Advisor

Location: Exeter

Salary: Competitive / DOE (OTE available)

Hours: Full-time, Monday-Friday with alternate Saturdays

Overview

We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection.

Key Responsibilities

• Welcome customers and manage service and repair bookings
• Provide clear explanations of work required, costs, and timescales
• Liaise closely with workshop technicians to ensure jobs run efficiently
• Upsell service plans, additional repairs, and products where appropriate
• Keep customers informed of progress and any additional work required
• Ensure job cards, invoices, and documentation are accurate and complete
• Handle customer queries...