Job Description
About the Role:
We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is perfect for someone who enjoys communication, thrives in a fast-paced environment, and takes ownership of results.
Key Responsibilities:
- Engage with inbound leads through calls, Whats App, SMS, and email to convert them into confirmed service bookings.
- Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery.
- Maintain and update the CRM system with accurate customer and lead details.
- Ensure all service updates, customer preferences, and feedback are recorded properly.
- Handle customer queries and follow up to ensure satisfaction post-servic...
We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is perfect for someone who enjoys communication, thrives in a fast-paced environment, and takes ownership of results.
Key Responsibilities:
- Engage with inbound leads through calls, Whats App, SMS, and email to convert them into confirmed service bookings.
- Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery.
- Maintain and update the CRM system with accurate customer and lead details.
- Ensure all service updates, customer preferences, and feedback are recorded properly.
- Handle customer queries and follow up to ensure satisfaction post-servic...
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