Service Advisor

Job Title: Service Advisor (Luxury Automobile Segment)

Number of Openings: 2

Location: Lower Parel, Mumbai (Opp. Trump Tower)

Job Overview:

We are looking for an experienced and customer-focused Service Advisor to join our premium automobile service operations. The ideal candidate will have hands-on experience in luxury and premium automobile brands and will be responsible for ensuring exceptional service delivery, customer satisfaction, and smooth workshop coordination.

Eligibility Criteria:

Experience:

• 5–10 years of experience as a Service Advisor in Luxury / Premium automobile brands such as:
• Audi / Volkswagen Group (including Skoda)
• BMW
• Mercedes-Benz
• Porsche
• Lexus
• Experience with MG (Morris Garages) and BYD may be considered.
• Candidates with experience only in mass-market brands (Tata, Maruti, Hyundai, Toyota, Kia, Mahindra) will not be considered.

Educational Qualification:

• Minimum 4-year Diploma or 4-year Degree in Automobile Engineering or Mechanical Engineering

Compensation:

• Salary: Upto ₹60,000
• Additional: Performance-based incentives

Key Responsibilities:

• Act as the primary point of contact between customers and the service workshop
• Understand customer concerns, prepare job cards, and explain service procedures clearly
• Ensure timely delivery of vehicles with high customer satisfaction
• Coordinate effectively with technicians and internal teams for smooth operations
• Be available until the last vehicle delivery of the day when required
• Follow all company-defined operational and reporting protocols strictly

Reporting & Process Compliance

• Maintain daily reports (soft copy and hard copy)
• Check official emails three times daily (morning, post-lunch, and before leaving)
• Maintain daily work plans and future agendas on company systems
• Adhere strictly to company SOPs, especially during the first three months

Required Skills & Attributes

Communication & Customer Handling:

• Excellent verbal and written communication skills
• Strong convincing and customer-handling abilities

Professional Appearance & Conduct:

• Well-groomed, presentable, and confident personality
• Polite, courteous, and well-mannered with customers and colleagues
• Must follow the prescribed company dress code at all times

Work Ethic:

• Result-oriented, proactive, and responsible
• Strong commitment to timelines and service quality
• Willingness to take ownership and accountability

Team Culture:

• Team player with a positive and respectful attitude
• No involvement in office politics or groupism
• Maintain a professional and harmonious work environment

Working Days & Hours

• Working Days: Monday to Saturday
• Working Hours: 9:30 AM to 6:00 PM