Job Description
Job Title: Service Advisor (Luxury Automobile Segment)
Number of Openings: 2
Location: Lower Parel, Mumbai (Opp. Trump Tower)
Job Overview:
We are looking for an experienced and customer-focused Service Advisor to join our premium automobile service operations. The ideal candidate will have hands-on experience in luxury and premium automobile brands and will be responsible for ensuring exceptional service delivery, customer satisfaction, and smooth workshop coordination.
Eligibility Criteria:
Experience:
5–10 years of experience as a Service Advisor in Luxury / Premium automobile brands such as:
Audi / Volkswagen Group (including Skoda)
BMW
Mercedes-Benz
Porsche
Lexus
Experience with MG (Morris Garages) and BYD may be considered.
Candidates with experience only in mass-market brands (Tata, Maruti, Hyundai, Toyota, Kia, Mahindra) will not be considered.
Educational Qualification:
Minimum 4-year Diploma or 4-year Degree in Automobile Engineering or Mechanical Engineering
Compensation:
Salary: Upto ₹60,000
Additional: Performance-based incentives
Key Responsibilities:
Act as the primary point of contact between customers and the service workshop
Understand customer concerns, prepare job cards, and explain service procedures clearly
Ensure timely delivery of vehicles with high customer satisfaction
Coordinate effectively with technicians and internal teams for smooth operations
Be available until the last vehicle delivery of the day when required
Follow all company-defined operational and reporting protocols strictly
Reporting & Process Compliance
Maintain daily reports (soft copy and hard copy)
Check official emails three times daily (morning, post-lunch, and before leaving)
Maintain daily work plans and future agendas on company systems
Adhere strictly to company SOPs, especially during the first three months
Required Skills & Attributes
Communication & Customer Handling:
Excellent verbal and written communication skills
Strong convincing and customer-handling abilities
Professional Appearance & Conduct:
Well-groomed, presentable, and confident personality
Polite, courteous, and well-mannered with customers and colleagues
Must follow the prescribed company dress code at all times
Work Ethic:
Result-oriented, proactive, and responsible
Strong commitment to timelines and service quality
Willingness to take ownership and accountability
Team Culture:
Team player with a positive and respectful attitude
No involvement in office politics or groupism
Maintain a professional and harmonious work environment
Working Days & Hours
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:00 PM
Number of Openings: 2
Location: Lower Parel, Mumbai (Opp. Trump Tower)
Job Overview:
We are looking for an experienced and customer-focused Service Advisor to join our premium automobile service operations. The ideal candidate will have hands-on experience in luxury and premium automobile brands and will be responsible for ensuring exceptional service delivery, customer satisfaction, and smooth workshop coordination.
Eligibility Criteria:
Experience:
5–10 years of experience as a Service Advisor in Luxury / Premium automobile brands such as:
Audi / Volkswagen Group (including Skoda)
BMW
Mercedes-Benz
Porsche
Lexus
Experience with MG (Morris Garages) and BYD may be considered.
Candidates with experience only in mass-market brands (Tata, Maruti, Hyundai, Toyota, Kia, Mahindra) will not be considered.
Educational Qualification:
Minimum 4-year Diploma or 4-year Degree in Automobile Engineering or Mechanical Engineering
Compensation:
Salary: Upto ₹60,000
Additional: Performance-based incentives
Key Responsibilities:
Act as the primary point of contact between customers and the service workshop
Understand customer concerns, prepare job cards, and explain service procedures clearly
Ensure timely delivery of vehicles with high customer satisfaction
Coordinate effectively with technicians and internal teams for smooth operations
Be available until the last vehicle delivery of the day when required
Follow all company-defined operational and reporting protocols strictly
Reporting & Process Compliance
Maintain daily reports (soft copy and hard copy)
Check official emails three times daily (morning, post-lunch, and before leaving)
Maintain daily work plans and future agendas on company systems
Adhere strictly to company SOPs, especially during the first three months
Required Skills & Attributes
Communication & Customer Handling:
Excellent verbal and written communication skills
Strong convincing and customer-handling abilities
Professional Appearance & Conduct:
Well-groomed, presentable, and confident personality
Polite, courteous, and well-mannered with customers and colleagues
Must follow the prescribed company dress code at all times
Work Ethic:
Result-oriented, proactive, and responsible
Strong commitment to timelines and service quality
Willingness to take ownership and accountability
Team Culture:
Team player with a positive and respectful attitude
No involvement in office politics or groupism
Maintain a professional and harmonious work environment
Working Days & Hours
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:00 PM
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