Job Description

We are looking for a talented Service Advisor to join our high performing team in Darwin, NT.

In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums.

You will make an impact in the following ways
  • Document customer inquiry information within appropriate Cummins systems
  • Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
  • Resolve non-routine customer issues through understanding Cummins processes, systems and practices
  • Escalate complex issues, providing documentation through process
  • Understand new and existing Cummins processes, systems and practices and delivers training to new hires
  • Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
  • Support improvement projects intended ...

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