Service Advisor

DESCRIPTION

We are looking for a talented Service Advisor to join our high performing team in Darwin, NT.

In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums.

You will make an impact in the following ways:

• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through understanding Cummins processes, systems and practices
• Escalate complex issues, providing documentation through process
• Understand new and existing Cummins processes, systems and practices and deliver training to new hires
• Contribute ideas and suggestions on how the existing processes can be made more customer centric ...