Job Description
Dealership:L0150 Lithia Toyota of Odessa
Odessa Toyota
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
+ Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
+ Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
+ Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
+ Communicate additional repair and service needs to the customer based on vehicle inspection.
+ Administer the manufacturer warranty for qualifying vehicle repairs.
+ Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
+ Previous Service Advisor experience, preferred.
+ Prior experience as an automotive technician a plus.
+ A team player who is focused on providing exemplary customer service.
+ Basic mechanical understanding of an automobile.
+ Acceptable driving record and a valid driver's license in your state of residence
Odessa Toyota
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
+ Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
+ Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
+ Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
+ Communicate additional repair and service needs to the customer based on vehicle inspection.
+ Administer the manufacturer warranty for qualifying vehicle repairs.
+ Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
+ Previous Service Advisor experience, preferred.
+ Prior experience as an automotive technician a plus.
+ A team player who is focused on providing exemplary customer service.
+ Basic mechanical understanding of an automobile.
+ Acceptable driving record and a valid driver's license in your state of residence
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