Service Advisor

We are looking for an EXPERIENCED SERVICE ADVISOR to join a main dealer based in Plymouth.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.

Efficiency, alongside a top-quality customer service, will be your priorities.

Key activities will include:

• Processing Aftersales bookings via face to face, telephone and internet contact.
• Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
• Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
• Presenting and upselling approved products and services.
• Completing all related administration (invoicing, data inputting etc)

For this specific role, you MUST have direct experience, demonstrating th...