Service Advisor

• Volvo Brand Ambassador. Project the positioning of Volvo as premium automotive brand.
• Strive to achieve key business goals and objectives. Throughput, P&A Revenue, CEM.
• Ensure high customer retention by providing a high-level, premium service experience.
• Close monitoring and follow-up of WIPs to meet committed deadlines.
• Ensure that all customer concerns/ complaints are being attended, handled and solved amicably.
• Ensure 100% compliance to all Standard Operating Procedures (SOPs) and meet TUV/ISO requirements.
• Conduct post-follow-up calls to show care and interest in the customer's feedback.

Job Description:

• Achieve Sales and Throughput target through aggressive selling.
• Promote sales of parts or service by professionally recommending or suggesting the extra or preventive service/parts replacement to all customers coming in for repair or scheduled maintenance.
• Projec...