Service Advisor

Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.

Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput).

Receive / attend to (internal & external) customer courteously, accept vehicle and assess service / repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer’s prior approval/ signature before commencing any service / repair needs.

Perform customer care process from appointment, reception, pre-acceptance inspection, key in customer’s repair needs, monitoring vehicle work progress, conduct final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days...