Job Description
Service Advisor
Job Summary:
We are looking for a professional, customer-focused Service Advisor to join our busy aftersales team. You will be the key point of contact between customers and the workshop, ensuring a smooth, efficient, and high-quality service experience from booking through to vehicle handover.
Key Responsibilities:
*
Welcome customers and manage service, repair, and MOT bookings.
*
Act as the main liaison between customers and the workshop team.
*
Accurately raise job cards, provide estimates, and gain customer authorisation for work.
*
Keep customers informed of progress, additional work, and completion times.
*
Upsell service plans, repairs, and maintenance in a professional and transparent manner.
*
Ensure all administration and invoicing is completed accurately.
*
Deliver excellent customer service in li...
Job Summary:
We are looking for a professional, customer-focused Service Advisor to join our busy aftersales team. You will be the key point of contact between customers and the workshop, ensuring a smooth, efficient, and high-quality service experience from booking through to vehicle handover.
Key Responsibilities:
*
Welcome customers and manage service, repair, and MOT bookings.
*
Act as the main liaison between customers and the workshop team.
*
Accurately raise job cards, provide estimates, and gain customer authorisation for work.
*
Keep customers informed of progress, additional work, and completion times.
*
Upsell service plans, repairs, and maintenance in a professional and transparent manner.
*
Ensure all administration and invoicing is completed accurately.
*
Deliver excellent customer service in li...
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