Service Advisor/Sr.Service Advisor

Key Responsibilities:

• Greet customers, understand their vehicle issues or service requirements, and provide expert advice.
• Schedule and coordinate vehicle service appointments efficiently.
• Liaise between customers and technicians to ensure clear communication of vehicle problems and repair status.
• Prepare service estimates and explain charges and timelines to customers clearly.
• Ensure timely follow-up with customers regarding vehicle service progress and completion.
• Handle customer complaints professionally and work towards effective resolutions.
• Maintain accurate records of service orders, customer interactions, and vehicle histories.
• Upsell additional services or maintenance as appropriate, ensuring customer satisfaction.
• Collaborate with parts and service departments to ensure availability of required parts and smooth workflow.
• Monitor service quality and customer feedback to improve service processes.

Qualifications:

• High school diploma or equivalent; additional technical or automotive certification preferred.
• 4 to 8 years of experience as a Service Advisor or Senior Service Advisor in automotive service centers or dealerships.
• Strong knowledge of vehicle maintenance, repair processes, and automotive terminology.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using service management software and computer applications.