Service Agent Ii

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may: - Handle escalated or more complex issues, - Coordinate team activities or those of agency contract staff, - Support supervisor or manager activities, - Support the design, review and implementation of processes and procedure
**General job description**:
- Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
- Types or otherwise prepares various operations reports.
- Handles customers with packages in cage.
- Maintains and audits records and files as assigned (airway bills).
- Re...