Job Description
Description
+ High‑volume outreach: Make ~50 outbound calls/day to former customers across 24 locations (working 2–3 locations at a time) to follow up on service needs, order status, or post‑install questions.
+ Ticket triage & follow‑through: Monitor service tickets constantly, acknowledge new requests quickly so customers know their issue is being handled, and keep tickets moving to resolution.
+ Scheduling & routing: Book and coordinate service technicians, prioritizing routes so a tech can complete as many jobs in one area per day (efficient clustering).
+ Warm transfers: When needed, warm‑transfer customers to the right internal team (e.g., warranty, billing, sales) for specialized help.
+ Front counter coverage: Assist walk‑in customers and address their needs on the spot.
+ Product fluency: Understand the company’s window products (features, warranty basics, common issues) to answer routine questions and set expectations.
...
+ High‑volume outreach: Make ~50 outbound calls/day to former customers across 24 locations (working 2–3 locations at a time) to follow up on service needs, order status, or post‑install questions.
+ Ticket triage & follow‑through: Monitor service tickets constantly, acknowledge new requests quickly so customers know their issue is being handled, and keep tickets moving to resolution.
+ Scheduling & routing: Book and coordinate service technicians, prioritizing routes so a tech can complete as many jobs in one area per day (efficient clustering).
+ Warm transfers: When needed, warm‑transfer customers to the right internal team (e.g., warranty, billing, sales) for specialized help.
+ Front counter coverage: Assist walk‑in customers and address their needs on the spot.
+ Product fluency: Understand the company’s window products (features, warranty basics, common issues) to answer routine questions and set expectations.
...
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