Service and Support Engineer

Your Role – Impactful, Meaningful and Future‑Oriented

At Siemens Mobility, we empower transport providers worldwide to realise sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service and software to enable sustainable, comfortable and cost‑effective rail traffic today.

In this role you will:

• Complete technical preventative and reactive service tasks while delivering high‑quality customer support.
• Apply detailed technical knowledge to maintain customer service operational levels.
• Provide 2nd‑level user support both remotely and onsite, including participation in a 24/7 on‑call roster.
• Escalate issues to 3rd‑level support teams and subcontractors to meet service delivery KPIs.
• Perform periodic preventative maintenance and audits at customer sites. ...