Service Architect

A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.

This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.

Role & Responsibilities

• Provide end-to-end architectural ownership for a new CMDB and service management platform
• Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
• Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
• Support service taxonomy, dependency mapping, and service-centric operating models
• Act as the architectural bridge between service management, infrastructure, engineerin...