Job Description

Description

E2E service assurance manager for service performance of International Services (Voice IDD, Roaming, etc) provided to consumer and enterprise customers (including VIP)

DUTIES AND RESPONSIBILITIES:

Business Interface for Service Management

  • SPOC for Enterprise Business, Consumer Mobile Business, ProdMan, OSMCE, and International Roaming Business teams to escalate service issues and complaints

  • Regular updates to Business on service performance and customer experience, key initiatives, and incidents affecting service level

    • Service Quality Management

  • Create, Own, and Manage Enterprise and International Service Performance Dashboard.

  • Analyze the cause of breaches in service quality thresholds, abnormal network behavior, performance degradation and loss of data. 

  • Monitor and highlights anticipated service quality (or network quality) issues to the concerned...

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