Job Description
**About the Role:**
We are seeking a detail-oriented and technically minded Service Assurance & Operations Specialist to join our team! In this operational role, you will focus on maintaining high service standards, supporting technical teams, and improving processes through effective analysis and automation projects. You’ll play a key part in optimizing daily operations, ensuring compliance with standards, and helping ensure client satisfaction.
**Key Responsibilities:**
+ **Documentation & Standards:** Accurately document technical problems, follow and enforce operational standards, and collaborate with development and technical teams.
+ **Process Efficiency & Quality:** Continuously review and improve operational processes, identify opportunities to automate manual tasks (using Power Automate or similar tools), and help maintain high quality standards.
+ **Technical Support:** Analyze and resolve day-to-day opera...
We are seeking a detail-oriented and technically minded Service Assurance & Operations Specialist to join our team! In this operational role, you will focus on maintaining high service standards, supporting technical teams, and improving processes through effective analysis and automation projects. You’ll play a key part in optimizing daily operations, ensuring compliance with standards, and helping ensure client satisfaction.
**Key Responsibilities:**
+ **Documentation & Standards:** Accurately document technical problems, follow and enforce operational standards, and collaborate with development and technical teams.
+ **Process Efficiency & Quality:** Continuously review and improve operational processes, identify opportunities to automate manual tasks (using Power Automate or similar tools), and help maintain high quality standards.
+ **Technical Support:** Analyze and resolve day-to-day opera...
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