Job Description

Rick Hendrick ToyotaLocation: 1969 Skibo Rd, Fayetteville, North Carolina 28314

Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals. 

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

  • Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
  • Log all customer comments into Dealership Management System
  • Schedule follow-up contact if no appointment is made in Dealership Management System
  • Confirm scheduled appointments with future customers.
  • Post scheduled appointments on appointment board in the Business Development Center.
  • Re-schedule “no-show” customer appointments.
  • Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future c...

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