Service Center Lead

The Service Center Lead supports the service operations and coordinates with the mobile service engineers to ensure seamless maintenance and repair services for transport equipment and waste management solutions. This role includes the management of his/her team’s overtime, planning 24/7 breakdown support so as to provide exceptional and efficient customer service.

Job Responsibilities:

• Schedule and manage workshop maintenance and repair tasks.
• Plan mobile service engineers for repairs or service needs.
• Track and manage team overtime, ensuring compliance with company policies.
• Monitor workshop and mobile service performance, ensuring adherence to safety and quality standards.
• Coordinates with the team to ensure timely job completion and updates to customer.
• Handle customers’ enquires, in consultation with aftersales manager as needed.
• Analyze service data and performance, customer feedback to iden...