Service Center Representative

* Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information. Provides general and detailed information concerning University processes and policies.* Processes documents related to benefits, pension, payroll, records and compensation. Assesses client needs and determines the appropriate transaction to be processed according to established guidelines. Prepares acknowledgement and confirmation letters.* Maintains and updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.* Explains and demonstrates the use of computerized information systems such as an automated employee record changes system. Provides assistance in completing various forms.*...