Service Center Technician

General Responsibilities

Do you want to be part of #TeamEvertec and join the #GeneracionNaranja?

Here we will tell you more

Be part of an environment where you can contribute with your creativity, knowledge, and skills. We are the #TechnologyofthePossible; together we can drive innovation and become leaders in the technology industry while creating exceptional experiences for our clients.

We are Evertec, a leading technology and transaction processing company with a presence in more than 11 countries and serving clients in 26 countries across Latin America and the Caribbean. Our main solutions include payment acquisition for digital commerce, transaction processing, and technological solutions for businesses.

Are you ready to shine?
•GENERAL RESPONSABILITIES
As a Service Center Technician your responsibilities will be:
•Respond to incoming telephone and web requests, assessing and prioritizing them.
•Attempt to resolve issues or direct them to the appropriate support groups within established service levels.
•Utilize service management tools effectively. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

What you should bring:
•Associate degree or bachelor's, preferably in information systems or a related computer technical field.
•Recommended experience in customer service and technical computer work.