Job Description

Job Description

You will manage incoming enquiries, monitor shared mailboxes, allocate job requests to engineers or subcontractors, and maintain accurate records across all relevant systems.

Building effective relationships with clients and internal service teams is key, alongside ensuring timely escalation of issues and delivering a professional dispatch service at all times.

Key Responsibilities

  • Receive, log, and process client and helpdesk requests in line with contractual requirements.
  • Accurately translate client issues into FM/engineering actions and allocate to the appropriate resource.
  • Monitor shared mailboxes and respond to requests within agreed timeframes.
  • Manage work orders via CAFM systems (e.g., Maximo).
  • Liaise with subcontractors to schedule attendance.
  • Provide administrative support to the wider service delivery team.
  • Escalate issues or delays to management as need...

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