Service Communications Specialists

Role Summary

The Service Communications Specialist is responsible for executing service-related email campaigns and alerts for customers and partners. This role requires strong technical skills, attention to detail, and the ability to work in a fast-paced, deadline-driven environment.

Key Responsibilities

• Build and deploy HTML-based emails using Marketo Engage.
• Ensure responsive design and compliance with brand standards.
• Segment audiences and send urgent alerts accurately.

Technical Implementation

• Apply dynamic content and personalization.
• Troubleshoot HTML/CSS issues and integrate data.
• Analyze and clean audience lists using Excel.

Cross-Functional Collaboration

• Coordinate with marketing, communications, and operations teams.
• Work with writers and stakeholders for message clarity.
• Participate in meetings with U.S.-based colleagues.