Service Contract Performance Manager

COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.

As a Service Contract Performance Manager, your key responsibilities will include:

• Manage Service Contracts: Oversee the performance and compliance of service contracts with internal and external stakeholders. Ensure that service delivery aligns with agreed-upon terms, quality standards, and timelines.
• Monitor Service Delivery: Continuously monitor the performance of service providers and contract execution, identifying areas for improvement and taking corrective action when necessary.
• Reporting & Documentation: Prepare and deliver regular reports on contract performance, service level agreements (SLAs), and key performance indicators (KPIs) to senior management and stakeholders.
• Col...