Service Control Analyst

Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied workload and successfully deliver on all levels of Service Management? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Service Management service? If this is your world, this is your opportunity to shape it for the better.

Reporting to the Service Team Lead, the primary objective of the Service Control Centre is to ensure adherence to Best Practice Incident handling within Resolver Groups through positive reinforcement and monitoring, therefore reducing impact to contractual Key Performance Indicators

Role Description

• Ability to deputies for Service Control Team Lead, taking ownership in all aspects of the Team Lead role. Including Port Billing and Working Day 1 reporting.
• Able to take ow...