Service Coordinator

We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities:

• ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system.
• Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services.
• Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery.
• Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities...