Service Coordinator

Roles and Responsibilities:

• Provide support for our service & sales team.
• Coordinating for service quotes and order processing in coordination with the internal Business Team as per the SLA defined for the department.
• Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents/ approvals, if required.
• Maintain documentation as per SOP and ensure updating it on a daily basis.
• Updating CRM system with all relevant customer information and orders.
• Respond to incoming requests as per the defined TAT.
• Close coordination with the Service Team to ensure a timely service schedule and provide logistical support for any service goods.
• Delivery of weekly & monthly reports.
• Demonstrate positive “Customer First” behaviors to ensure a high level of customer service is always provided

Competenci...