Service Coordinator

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Job Description

Permanent / Full-time / Remote

Work Schedule: 4 days-on / 4 days-off / rotation.

Hours: 10 hours per day. (Overnight).

Pacific Time: Between 6:00 p.m. until 4:00 a.m.

Central Time: Between 7:00 p.m. until 5:00 a.m.

Eastern Time: Between 8:00 p.m. until 6:00 a.m.

Atlantic Time: Between 9:00 p.m. until 7:00 a.m.

The Service Coordinator works collaboratively with Planners to ensure the safe, on time, and efficient movement of loads and trucks while minimizing empty miles and wait times.

How You'll Help

• Monitor weather and road conditions across the network through the use of various tools including but not limited to Web sites, Weather applications, Amec reporting and live view of in cab cameras
• Check speed and safe driving actions of D&R units across the network
• Send weather warning and road closure notifications to fleet and business
• Track and report on weather events impact to network
• Contact on duty drivers and brokers to provide information about road conditions
• Monitor temperature controlled equipment for failure codes and out of range alerts
• Connect with required resources to correct equipment issues
• Assist in monitoring scheduled and nonscheduled dispatches to ensure they are on-time; advise Brokers, Customer Service, and/or Planner in next region of any changes
• Participate in identifying trucks as they arrive at switch points or terminals that have not already received a preplan
• Complete Broker and Driver pay sheets
• Update terminal power board to ensure accuracy
• Calling or messaging drivers to advise when loads will be ready
• Other related duties as may be required

Your Skills & Experience

• Minimum of secondary education
• Previous Transportation or operational experience is preferred
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and elevate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations

To apply, visit our Careers page at dayross.com .

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.